Shipping Policy

To optimize logistics and delivery times, items from the same order may occasionally be shipped separately. As a result, you may receive your products in multiple packages.

To ensure successful delivery, please carefully verify that your shipping address is complete and accurate before placing your order.

We are not responsible for lost, delayed, or undeliverable shipments resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.

At checkout, customers may be offered different shipping options, including free shipping where available. Depending on the selected shipping method and destination, products may be shipped from international fulfillment centers or third-party suppliers.

Processing Time

Orders are typically processed within 2–5 business days after purchase.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

If you have not received tracking information within 5 business days of placing your order, please contact us at skrubbhuset@hotmail.com and include your order number.

Estimated Delivery Times

Estimated delivery times vary depending on the destination country and local carrier services.

Typical delivery times are:

• Europe: 5–12 business days

• United Kingdom: 5–12 business days

• United States & Canada: 5–15 business days

• Australia & New Zealand: 7–15 business days

• Rest of the World: 7–20 business days

Please note that these delivery estimates are not guaranteed.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, handling fees, and other local charges may apply depending on your country's regulations.

These charges are not included in the purchase price and are the sole responsibility of the customer.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

• Customs inspections

• Public holidays

• Severe weather conditions

• Natural disasters

• Transportation disruptions

• Carrier delays

• Government actions or restrictions

We are not liable for delays caused by such circumstances.

Lost Packages

If a shipment is confirmed as lost by the carrier, please contact us and we will work with you to find an appropriate solution, which may include a replacement shipment or refund.

Orders Exceeding Expected Delivery Times

If your order has not arrived within 45 business days from the shipping date, please contact us. After investigation, we may offer a replacement or full refund where appropriate.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

Email: skrubbhuset@hotmail.com