Terms of Service
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About the COMPANY
The company MOS Global AB is based in Helsingborg. The company's postal address is info@skrubbhuset.se.
If you wish to contact us, please send an email to info@skrubbhuset.se with your matter and contact details and we will get back to you shortly.
2. Order
Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all details about products, price, billing, and delivery address.
If anything is incorrect in the order confirmation, you must immediately contact us via email at info@skrubbhuset.se.
3. Delivery
Our normal delivery times are 5-12 business days. PLEASE NOTE! Orders placed on weekends will be shipped on the following Monday at the earliest.
Due to high workload at the postal provider, delays may occur. We therefore ask for your understanding as this is beyond our control.
If delivery delays occur (without us having notified you of a longer delivery time), you should contact us at the email address: info@skrubbhuset.se
Please note that additional customs & VAT charges may apply as you, the customer, are a private importer of the product you order.
3.1 Incorrect delivery address
The customer is responsible for ensuring that the name, address, and contact information provided when ordering are correct and complete.
If an order cannot be delivered, is returned to us, or is otherwise delayed due to incorrect or incomplete information provided by the customer, the customer is responsible for the costs incurred. This includes, for example, the cost of new shipping, return shipping, handling fees, or other charges debited by the carrier.
If the shipment is returned to us due to incorrect address details, the customer may choose to have the item re-sent upon payment of the new shipping cost. If the customer instead wishes to cancel the purchase, the value of the item will be refunded, less the original shipping, return shipping, and any other costs incurred as a result of the incorrectly provided address, to the extent that this is consistent with applicable consumer legislation.
4. Prices
All prices are stated in SEK. Prices are exclusive of any import VAT,
customs and handling fees that may apply depending on the country of delivery.
We reserve the right to change prices due to supplier price changes, misprints in the price list, and inaccuracies in prices due to incorrect information, and we reserve the right to adjust the price.
5. Right of withdrawal
When purchasing goods on the website, you, as a customer, have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
5.1 When exercising your right of withdrawal:
You must notify us that you wish to withdraw. The notification must be sent to us at info@skrubbhuset.se. In your message, your name, address, email address, order number, and the items the return concerns must be clearly stated.
You should return the products to us immediately and no later than 14 days after the withdrawal notification.
You are responsible for return shipping, delivery, and the condition of the products upon return. Therefore, the products should be sent well-packaged and in their original packaging.
For the refund amount, we reserve the right to deduct a sum corresponding to the depreciation in value compared to the product's original value if the product is used or damaged.
5.2 The right of withdrawal does not apply to:
Products that have been sealed (sealed) for health or hygiene reasons and
where the seal (plomb) has been broken by you.
Products that are sealed audio or video recordings and where the seal has been broken by you.
Custom-made products, which have been specially tailored for you or have a clear personal character according to your wishes.
Services that have been completed and where you have expressly consented to the service being started without the right of withdrawal.
Goods that can quickly deteriorate, such as food.
Single issues of newspapers or magazines.
For more about the statutory right of withdrawal, see here.
6. Complaints
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the error free of charge.
You must always contact us for approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.
6.1 How to proceed with a complaint?
Any errors and defects must always be reported to info@skrubbhuset.se, where you state your name, address, email address, order number, and a description of the error.
If we fail to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We bear the return shipping cost for approved complaints.
We reserve the right to refuse a complaint if it turns out that the item is not defective in accordance with applicable consumer protection legislation. In case of complaints, we follow the guidelines of the National Board for Consumer Disputes, see arn.se.
7. Limitation of Liability
We assume no responsibility for indirect damages that may arise due to the product.
We accept no responsibility for delays/errors resulting from circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or non-delivery from a supplier.
Furthermore, no responsibility is taken for any changes to products/product characteristics that have been altered by the respective supplier and other factors beyond our control.
8. Product Information
We reserve the right for any typographical errors on this website and for products being out of stock. We do not guarantee that the images accurately reproduce the exact appearance of the products, as slight color differences may occur depending on the monitor, photo quality, and resolution. We always strive to display the products as accurately as possible.
9. Information about Cookies
According to the Electronic Communications Act, visitors to a website must, for privacy reasons, be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. It is possible to set your browser to automatically deny cookies. More information can be found on the Post and Telecom Authority's website.
10. Personal Data
By shopping at MOS Global AB, you accept our data protection policy and our processing of your personal data. We value your personal integrity and do not collect more data than necessary to process your order. We never sell or share your data with third parties without a legal basis.
MOS Global AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to manage your order and, in cases where you have requested newsletters or promotional offers, to tailor marketing to your individual needs.
The information below is a summary of how we store and process your data in accordance with the Data Protection Regulation (GDPR).
10.1 What is personal data?
Personal data is any information that can be directly or indirectly attributed to a physical person.
10.2 What data do we store?
To manage your order and answer questions related to your order (customer service), we store your first name and last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as we have a legal basis to process your data, for example, to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
10.3 Legal basis
In connection with a purchase, your personal data is processed to fulfill the agreement with you.
Marketing, campaigns, and similar mailings are made with your consent.
10.4 What data is shared and for what purpose?
10.4.1 Payment provider
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, email address, and phone number. If you choose to pay by invoice, your personal identification number is also stored with the payment provider. The information is stored to enable the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Klarna.
10.4.2 Shipping company
To deliver your orders and fulfill our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name, and delivery address details. Email address and/or mobile number may also be shared with the shipping company for notifications.
The shipping companies we collaborate with are: Postnord, Early bird, CityMail
10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name, and email address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
We use Klaviyo for sending newsletters.
10.5 Right of access
You have the right to receive an extract of all information about you that we hold. Extracts are delivered electronically in a readable format.
10.6 Right to rectification
You have the right to ask us to update incorrect information or to supplement incomplete information.
10.7 Right to be forgotten
You can request that your data be deleted at any time. There are few exceptions to the right to erasure, such as if it must be retained because we have a legal obligation to comply with (e.g., according to the Accounting Act).
10.8 Data Protection Officer
COMPANY is responsible for the storage and processing of personal data in the webshop and ensures that the rules are followed.
10.9 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.
11. Changes to the General Terms and Conditions
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with an order or visit to the website.
12. Disputes and Choice of Law
In the event that a dispute cannot be resolved amicably with the company's customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the EU Commission's dispute resolution platform, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and legislation.